When Doug became unwell, his wish was to remain in his own home. With Accent Home Care’s dedicated team, that wish was fulfilled. In this heartfelt testimonial, Doug’s daughter shares her gratitude for the compassionate support, professional carers, and personal attention that made such a difference to both their lives...
I just wanted to pass on my sincere thanks for everything that you and your team did to support Doug during his illness which had such a positive impact on his ability to stay in his home (as was his wish) and his overall quality of life. The impact that also had on myself as his sole carer cannot be understated. I felt supported, reassured and exceptionally grateful.
From the moment that Dad received confirmation of his my aged care package I tried to navigate finding a provider and despite reaching out to almost twenty services, Accent Care were the only service to take the time to understand Dad’s care needs and to assist with finding a solution to support him immediately and on an ongoing basis. I knew from my very first interactions that I was in the right place.
“Accent Care were the only service to take the time to understand Dad’s care needs and to assist with finding a solution to support him immediately and on an ongoing basis.”
I want to recognise and thank you Julie. From the outset, your communication was empathetic, thorough, clear and your follow up was outstanding. You were exceptionally approachable and informative, working really collaboratively with both my father and myself to ensure all of his care needs were addressed in a timely and client centric manner. The way you interacted with Dad and graciously listened as he regaled you with his detailed stories and his dry sense of humour was so kind and made him feel truly heard and considered as an individual.
I also wish to pass on my gratitude and thanks to all of Dad’s carers especially to the home care assistants who attended regularly, Margaret, Karen and Gayle. They were all extremely kind, attentive and professional and I felt reassured when I knew that they would be attending to Dad’s care needs In particular, I would like to recognise Margaret. Margaret is one of those very special people who consistently went above and beyond and showed very genuine care, concern and a desire to make a real difference to Dad’s quality of life. Her high standards were evident in everything that she did. She showed such attention to detail, whether it directly related to Dad’s condition/care or domestic services. Her communication and feedback were excellent and both Dad and myself regularly thanked our lucky stars for having the wonderful Margaret as part of Dad’s team.
“The way you interacted with Dad and graciously listened as he regaled you with his detailed stories and his dry sense of humour was so kind and made him feel truly heard and considered as an individual.”
Words cannot express how grateful Dad and I were to have you and the rest of the team support Dad when he was at his most vulnerable. You made such a difference to his daily life. The care, the support, the reassurance and the company meant so much and I will be eternally thankful for all that you did for Dad.
It goes without saying that if I am ever asked to recommend a home care service, Accent Care will be at the top of my list !!
With thanks and gratitude
Melisa
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